Privacy Policy - Alto Club
Privacy Policy - Alto Club
Last updated: 16-DEC-2025
This Privacy Policy explains how Alto Club B.V., headquartered in Rotterdam, the Netherlands, collects, uses, stores and protects personal data in the course of providing inspections, surveys, consultancy services and digital data-processing through our Quantics platform. We are committed to handling all personal data responsibly, transparently and in accordance with the EU General Data Protection Regulation (GDPR).
If you have any questions, please contact us at:
info@altoclub.nl
+31 (0)10 899 8755
1.Who We Are (Data Controller)
Alto Club B.V.
Weena 690
3012 CN Rotterdam
The Netherlands
Alto Club is the primary controller of personal data processed via our website, our inspection and consultancy activities, and our Quantics data platform.
2. What Personal Data We Collect
We only collect the minimum amount of personal data needed to deliver our services, manage our business relationships and comply with legal or contractual requirements.
We may collect the following categories:
2.1 Website visitors
Name, email address and phone number (if you submit a contact form)
Company name and role (if provided)
Technical usage data (IP address, browser type, device information, time of visit, pages viewed)
Cookie preferences
2.2 Clients and business contacts
Name, job title and business contact details
Email correspondence and communication history
Contract and project-related information
Billing and invoicing details (business, not personal)
2.3 Field operations (inspections & surveys)
Alto Club does not collect sensitive personal data during inspections.
Operational data may include:
Contact details of on-site representatives
Access logs required to perform inspections (date, time, authorisations)
Photos or videos taken for inspection purposes (never used to identify individuals)
2.4 Quantics platform users
Login or account information (if applicable)
Activity logs for security and audit trails
Uploaded documents and supporting operational data
Quantics processes technical and operational measurement data, not consumer data.
3. How We Use Personal Data
We use personal data only for legitimate business purposes, including:
Responding to enquiries and providing requested information
Performing inspections, surveys and consultancy assignments
Managing client relationships and contracts
Operating the Quantics platform and Digital Trust Layer™
Ensuring data accuracy, traceability and report integrity
Maintaining billing and financial administration
Improving our services and website functionality
Legal, regulatory and audit compliance
We do not sell personal data and do not use personal profiles for automated decisions.
4. Legal Bases for Processing
We process personal data based on:
Contractual necessity – to deliver our services
Legitimate interest – to operate our business, ensure quality, maintain security and communicate efficiently
Legal obligation – compliance with EU/NL regulations
Consent – when you submit forms or accept cookies
5. Sharing of Personal Data
We only share personal data with:
Service providers that support our operations (IT hosting, email services, security tools)
Partners involved in a client assignment (only where required and agreed)
Legal or regulatory authorities when required by law
All third parties are vetted and bound by confidentiality and GDPR-aligned agreements.
We do not transfer personal data outside the EEA unless appropriate safeguards (such as Standard Contractual Clauses) are in place.
6. Data Security
We take data protection seriously and use:
Encrypted communication channels (TLS/HTTPS)
Access controls and role-based permissions
Secure storage for operational data
Integrity protection through the Quantics Digital Trust Layer™, including cryptographic hashing and timestamping
Regular monitoring to detect misuse or unauthorised access
7. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected, including:
Contract-related information: up to 7 years (legal requirement for administration)
Inspection-related contact data: retained only for the duration of the project
Quantics audit trails: retained in accordance with contract terms or regulatory obligations
Website form submissions: up to 12 months unless earlier deletion is requested
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights Under GDPR
You have the following rights:
Right of access – to obtain a copy of your personal data
Right to rectification – to correct inaccurate data
Right to erasure – to request deletion where legally permitted
Right to restriction – to limit processing in certain cases
Right to data portability – to receive your data in a structured format
Right to object – to object to certain types of processing
Right to withdraw consent – when processing is based on consent
Requests can be sent to info@altoclub.nl
.
We respond within the legally required timeframe.
9. Cookies
Our website uses essential and analytical cookies to improve functionality and understand how visitors use the site.
A cookie banner is shown where required.
You can control cookie settings at any time through your browser.
10. Children’s Data
Our services are strictly B2B and industrial in nature.
We do not target or knowingly collect any personal data from individuals under 16 years old.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated date.
12. Contact Us
If you have any questions or concerns, or wish to exercise your GDPR rights, please contact:
Alto Club B.V.
Weena 690
3012 CN Rotterdam
The Netherlands
Email: info@altoclub.nl
Phone: +31 (0)10 899 8755
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Terms & Conditions - Alto Club B.V.
Version: 16-DEC-2025
(This version replaces all previous versions.)
1. General
1.1
These Terms and Conditions govern all services provided by Alto Club B.V. (“the Company”), a Dutch private limited company and an independent commercial entity operating in the field of inspections, surveying, measurement, testing, analysis, consultancy and related activities.
1.2
The Company performs a wide range of independent qualitative and quantitative inspections, including but not limited to:
inspection of goods, cargo, packaging, containers, vessels, and storage facilities;
monitoring of loading and discharging operations;
sampling and sample handling;
laboratory coordination;
drone-based data capture, LiDAR and thermographic surveys;
advisory services connected to the above.
1.3
Unless expressly agreed otherwise in writing, all services provided by the Company - contractual or not - are governed exclusively by these Terms and Conditions.
1.4
The Company may provide services to any natural or legal person, including private, commercial, cooperative, governmental or public bodies (“the Client”).
1.5
Unless otherwise agreed, the Company shall retain full autonomy over its working methods, scheduling, tools, subcontracting and decision-making necessary for performing the services. Services will be carried out according to industry practice, international and national standards, and any specific instructions agreed with the Client.
2. Provision of Services
2.1
Services will be performed in accordance with the Company’s standard procedures and applicable trade practice, unless otherwise agreed in writing.
2.2
The Company will exercise reasonable skill and care available within its organisation for the proper performance of the services.
2.3
Reports issued by the Company reflect the facts observed at the time of the inspection under the applicable instructions. Reports do not constitute guarantees, predictions, or conclusions beyond the recorded findings.
2.4
When the Client requests the Company to witness activities performed by third parties, such witnessing does not imply responsibility for:
calibration or condition of third-party equipment,
methods used,
accuracy of results,
actions or omissions of such third parties.
2.5
The Company may, at its discretion, subcontract any part of the services. The Client authorises the Company to share relevant data with such subcontractors for the purpose of service performance.
2.6
No document supplied by the Client (such as contracts of sale, letters of credit, bills of lading, or similar) shall extend or restrict the Company’s obligations unless expressly accepted in writing.
2.7
Where samples are collected, they may be retained for up to 3 or 6 months in accordance with applicable regulations, after which the Company may dispose of them without further responsibility.
2.8
Use of Client-owned systems, instruments, facilities or internal procedures is at the Client’s sole responsibility. The Company is not liable for errors or inaccuracies arising from such Client-owned elements.
3. Obligations of the Client
3.1
The Client shall provide all necessary information, documentation and instructions at least 24 hours before the requested intervention. Failure to do so releases the Company from responsibility for incomplete or delayed services.
3.2
The Client shall ensure safe and unhindered access to the site and shall take all necessary measures to eliminate risks and interruptions.
3.3
The Client shall provide any required equipment, facilities, personnel or authorisations necessary for the Company to perform the services.
3.4
The Client remains fully responsible for fulfilling its obligations under any contract with third parties. The Company bears no responsibility for any Client-third-party relationship.
3.5
The Client shall ensure that all information, equipment, documentation and site conditions provided are accurate and safe. The Company is not responsible for loss or damage arising from deficiencies in the Client’s environment, equipment or data.
4. Rates, Fees and Payment Terms
4.1
Unless otherwise stated in writing, invoices are payable within 30 days from the invoice date.
4.2
If rates have not been pre-agreed, the Company’s standard rates apply. Taxes and levies will be charged where applicable.
4.3
Unforeseen circumstances may require additional time or costs. The Company will make reasonable efforts to inform the Client. Such additional work will be invoiced accordingly.
4.4
If services cannot be performed due to circumstances outside the Company’s control, the Client shall pay:
all actual costs incurred, and
a proportional part of the agreed fee corresponding to the services already performed.
5. Limitations of Liability and Indemnity
5.1
The Company does not guarantee any result beyond what is recorded in its reports and shall not be liable for any loss or damage suffered by the Client or third parties in connection with the services, except where liability cannot legally be excluded.
5.2
The Company is not liable for delays or non-performance caused by inaccurate, incomplete or misleading information provided by the Client.
5.3
The Company shall not be liable for delays, partial performance or non-performance resulting from events beyond its reasonable control.
5.4
Except in cases of wilful misconduct or gross negligence, the Company’s total liability for material damage or personal injury is limited to EUR 250,000 per event.
5.5
For other forms of loss or damage, including indirect or consequential losses (loss of profit, commercial losses, or third-party claims), the Company shall not be liable.
5.6
For all claims not covered under 5.4 or 5.5, the Company’s aggregate liability is limited to the fees received by the Company in the four quarters preceding the event, capped at EUR 20,000 per event.
5.7
Multiple claims arising from the same cause or closely connected circumstances shall be treated as one event.
5.8
The Client shall indemnify and hold harmless the Company, its employees and subcontractors against all third-party claims arising from performance or non-performance of services.
6. Force Majeure
The Company shall not be liable for delays or failures caused by events outside its reasonable control, including but not limited to industrial disputes, power failures, transport interruptions, natural disasters, war, civil unrest, government actions, fire, flood, breakdown of equipment, or default of third parties.
7. Miscellaneous
7.1
If any provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions shall remain in effect.
7.2
The Company retains the exclusive right to use its corporate name and branding. Any use by third parties requires prior written approval.
7.3
These Terms and Conditions apply to all services, communications, confirmations and reports unless alternative terms are expressly agreed in writing.
8. Governing Law and Jurisdiction
Unless otherwise agreed in writing, all services and contractual relationships with the Company shall be governed by Dutch law, and all disputes shall be submitted exclusively to the competent court of Rotterdam, the Netherlands (Rechtbank Rotterdam).